Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.
What will your students learn?
- Recognize how anger affects your body, your mind, and your behavior.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
Essential topics covered
- What is anger?
- Costs and pay-offs
- Using an anger log
- The anger process
- How does anger affect our thinking?
- Understanding behavior types
- Managing anger
- Communication tips and tricks
What’s included in the bundle
- Instructor Guide: Contains all textbook information plus icebreakers, activities, delivery tips, and more!
- Student Manual: Contains textbook information as well as areas to take notes. Each manual also includes an evaluation form, action plan, and recommended reading list.
- Handouts: Contains pre and post-class answer keys as well as any additional information or activity resources.
- PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
- Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.